Do you accept custom work?
Yes, please read my custom work FAQ here.
Can I add an engraving to your work?
Yes! Email me over at [email protected] to discuss the options and prices. Read more about it here.
Something sold I really like, can you make a similar one just for me?
Maybe, read my custom work FAQ page and email me a detailed request and I will get back to you. Mark my email address as safe as a lot of my emails go to spam and I do not send more than one follow up email. My email: [email protected]
Can I send you my personal gemstone for you to use in your work?
No. I cannot risk working with anything other than my own stone stock. However you can request a custom order with a gemstone of choice, sourced by me.
Can I see your stone stock and pick a stone?
Only for custom work you may pick a stone and a back up stone in case one ends up faulty. Prices do vary for custom work, find all info on my custom work page.
The stone you used in my piece does not look like the one pictured, how come?
All stones are natural and will differ by nature. Some dents and scratches are comon with certain stones. Please be aware of that. Nothing in nature is identical, but unique. I don't always work with calibrated stones either so even shapes and sizes can differ.
Can you offer more stone options than the ones listed?
Yes, this is something I offer as a custom job, please read my custom work FAQ before emailing me a request.
Can I change the chain type and/or length on a one of a kind/ready to ship item?
Depends if the chain is fixed or if the weight of the piece allows it! Both style and/or length. Please email me prior, if the piece allows it I can swap it out for an added fee. Always contact me first! If you bought an item before requesting the adjustment the item will ship as is.
How about made to order pieces?
Any made to order item can come on another chain (style and/or length) as long as the piece allows it, depending on what you have in mind. Email me a custom order request and I will make a personal listing with adjusted price tag. If you instantly buy a piece, it will ship as is, as the price reflects the options in the listing only.
Do you buy casts from other companies to use in your work?
No! Every aspect of my work is handmade by me, gifted by mother nature or a vintage finding. All the bones and skulls in my work are cruelty free: natural death or roadkill only. I only work with my own moulds and casts, so no I do not purchase other people's moulds or casts to use in my work.
What type of metal do you work in?
I work in sterling silver (Ag, .925) and some bezel settings are in fine silver (Ag, .999).
Will you work with any other metal than silver?
At this time I only work in silver.
What type of finish does your work come in?
All my pieces are finished in an antique look and (some) get a renaissance wax rub to keep the patina longer. Please understand that oxidation changes the patina and your pieces need to be stored in a box and polished from time to time. Each order comes with a free polishing cloth! Please never wear your jewellery while swimming, bathing, cleaning or sleeping.
Can I change the finish of your made to order piece?
No, all my items come in an antique finish.
How long does a 'Made To Order (MTO)' item take?
On average 2 to 6 weeks.
I'd like to see more pictures or a video of a jewel before buying it, is that possible?
Of course! Just shoot me a DM over at my instagram page.
Do you offer discounts or sales?
I only ever do an end of year sale once a year in December. Where I'll chop down prices of certain ready to ship items only. I usually don't offer sales or discounts as I stand with my prices, but the rare times I will offer them you can be the first to know by joining my broadcast channel 'updates' on my Instagram account. It is linked in my bio. Or sign up for my newsletter.
I don't know my ring size, how can I figure it out?
Please have your ring size measured at a jewellers store. Do not rely on google solutions, this is never going to be accurate and I do not offer resizing. You could find cheap ring sizers online for $2. I accept ring sizes in UK, US and MM (inner circumference only). (For example: UK K / US 5.25 / MM 50) PLEASE specify which of the 3 you are referring to when you're placing an order. No need to size up for bigger ring bands as I measure all my rings in the center of the shank. Keep in mind that your fingers expand in the heat and shrink in the cold: summer vs. winter time.
Do your offer payment plans/afterpay/klarna?
Yes, I have 'buy now, pay later' via Klarna and Afterpay by paypal available at the check out.
Can I change/cancel my order after I placed it?
No, the second I receive an order I get started with the wax work/packing/etc. All sales are final! Always check with me prior if you'd like some changes made or request a custom order to make sure the item is 100% made to your needs.
What is your return policy?
All sales are final, I do not accept returns.
If an item comes to you damaged: Please contact me instantly so I can start the claim process with the insurance company. Take a video and some photos for me and we will sort it out together.
What type of shipping is used?
Fedex with signature for all orders leaving Belgium. Bpost for all Belgian orders. Every order will be insured by Xcover.
When do you ship out my order?
Ready to ship: within 5 working days, custom and made to order leave the studio within 5 working days after the order is finished. Please check the listings for more details.
Can I track my order?
Yes.
Is my package insured in case it gets lost/damaged?
Yes. I buy insurance for each order. I document every single parcel to the very detail in case we need to file a claim. If an item gets lost or damaged: Take plenty of video/photo proof for my claim and email me instantly. If an item is stolen please file in a police report locally and send those details to me as well as the claim for stolen goods requires a police report.
TIP: Always make an unboxing video and show really well how you received the parcel and open it while filming, in case it is damaged this is extremely helpful to find out what went wrong.
How long does it take for my order to arrive?
It takes 3-7 business days to arrive worldwide. Delays can always occur due to customs or weather conditions. If you're not sure if you'll be home please reshedule the delivery or have it sent to a pick up point to avoid theft. If you need your order at a specific date, always check prior with me what our options are.
For rural locations it may take longer.
Do I need to be home to receive the package?
Yes. I ship with signature option only. Which means the receiver mentioned on the package is the only person who can sign for the delivery. If you are not home please reshedule the delivery via Fedex.
Can I see my order before you ship it?
Yes, I always send pictures of your item and parcel before I mail it.
Can I change my address after I placed an order?
Get in touch with me directly because once I purchase the shipping label I cannot change it.
Can I ship to a PO BOX?
No, these packages need to be signed upon receiving.
Will I have import fees?
I ship from Belgium, Europe. If you are in the European Union you will not have any import fees, if you are outside of the European Union: you most likely will: check your local import laws for more information.
Buyer is responsible for import fees!
I will always declare all products details and costs correctly on the custom forms. When an item is bought during a sale, the original price will show as value for insurance reasons.
Do you ship worldwide?
Certain countries are currently not optional because of the shippingstation and/or insurance company I use for labels/insurance.
If your country is not listed please contact me to check and get a personal quote, most countries will be available!
General Product Safety Regulation (GPSR) information:
All jewels are made from sterling (.925) and fine (.999) silver. The Number Thirteen jewellery is not suitable for children. Please do not use your jewellery for anything other than intended. Store your jewellery in the box it came in (or a jewellery box), safely away from your children. Small jewels like rings can be a choking hazard for children. Clean your jewellery with the polishing cloth that comes with each order or give it a silver bath every now and again. Some jewels come with gemstones, all gemstones are natural. If a gemstone is set with a prong setting please be aware the prong might get stuck on certain fabrics.
More questions? Send me an email via the contact page.